Delivery Information

Delivery 

All consignments are insured as standard but are subject to terms as stipulated in our notification time limit for claims. There are items such as SuperSpikes and Anti-Modes that are in stock and will be dispatched within 3 days but as our subwoofers are hand crafted to order the build times will vary and in some instances can take at least 10 to 14 working days, due to this we will notify you with an estimated dispatch date when placing your order. Orders will be delivered by our shippers between 8.00am and 5.30pm Monday to Friday. 

Damaged Goods 

It is unlikely that you will receive a damaged delivery but you must contact us immediately. In the event please retain the original packaging for returning your order. Contact us immediately by telephone on 01702527572 or emailing sales@bkelec.com with your order details and with an explanation of the problem. 

Notification of Time Limit for Claims

Damage in transit: If goods arrive damaged it is your responsibility to make a note on the carrier's consignment note and your responsibility to inform us within 5 working days of delivery. Missing items: It is your responsibility to sign for the correct number of packages as shown on the consignment note and we must be informed of any shortages within 5 working days of delivery. Incorrect Goods: It is your responsibility to notify us of any discrepancy in your order within 5 working days of delivery.